Return

PFAs and legal entities do not benefit from the right of return within 14 days.

Our suppliers make every effort to present the colors of the products in the pictures as accurately as possible. However, the color shade of the product you are viewing has a lot to do with the technical specifications of the monitor on which it is displayed. Therefore, the shade of the product may differ within minimal limits from the shade displayed on the website, an inconvenience that cannot be attributed to our company.

The description of the sizes in a package is indicative. We do not assume minor differences between the description and reality. But we try to do our best to write exactly the sizes in the package.

The consumer has the right to return the product without penalties and without citing a reason, within 14 days of receiving it. The only costs borne by the customer are the transport costs for returning the products according to O.U.G. 34/2014.

If you want to make a return, it is announced by phone, and the returned product must reach the seller within a maximum of 14 days. The request to replace the products or return the money must also be mentioned. We mention that the products will be replaced within the available stock. Returned products will only be accepted if they have the label intact and the products show no signs of having been worn (smell, traces of make-up, stains, etc.).

The value of the replaced products will be equal to or greater than that of the returned products. It is not allowed for the returned products to choose another product with a lower value and refund the difference, in which case you opt for the replacement with a product of the same value or the refund of the entire amount.

If the products sent for exchange do not suit you, they cannot be exchanged. In this situation, the counter value of the products will be transferred to your bank account.

Prizes in the form of vouchers or products won as a result of contests organized by the website are not returned.

For the return of the money, it will be reimbursed within 14 days according to Emergency Ordinance 34/2014 regarding the legal regime of distance contracts, by bank transfer to the client's account.

We will refund you the full value of the product without the delivery costs. The benefits obtained from the order will be automatically canceled if, after the return, the conditions for granting them are no longer met.